When emotions escalate, so do the stakes. This course gives you tactical tools to stay in control, defuse anger, and turn confrontation into cooperation.
This 1-hour course includes a final quiz and a certificate of completion.
What You’ll Learn
Why anger shows up in interviews—and what it often disguises
The different types of anger and how each one should be handled
What to say—and what to avoid—when emotions start to boil
How to redirect rage into cooperation using tactical communication
The key mistakes interviewers make that escalate anger instead of diffusing it
Who Should Register
Investigators and first responders who encounter hostile or combative subjects
Interviewers who want to stay in control when emotions escalate
Anyone who needs a tactical plan for de-escalating interviews while staying productive